A Framework Supporting Knowledge Sharing in Organizations
نویسنده
چکیده
This paper focuses on a framework for supporting knowledge sharing in organizations through computer support. Results from three ethnographic field studies of organizational knowledge in three kinds of settings show that sharing of knowledge, or finding things out, is a highly contingent matter. There is no single solution to support this. Instead, a combination of communication tools, awareness applications and information management solutions provide a suitable framework for knowledge sharing. One of the field studies also included an evaluation of a number of lightweight prototypes developed based on the three areas focused on in the framework. The results from the evaluation indicate that the framework is suitable for the purpose of supporting knowledge sharing.
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